1. Kaojao responds immediately! Satisfied customers lead to repeated purchases . With the competition rising in every business, prompt responses is the way to a customer’s heart however, speed must also come with good service. Having answers to all questions at hand will make sure that customers are satisfied and impressed until they buy again or become regular customers.
Start by setting up auto reply messages, welcome message or responses in inbox, direct customer comments and talk to customers via inbox easily by yourself.
2. Saves time and help admin do the same task repeatedly, by summing up the balance, creating shipping label and sending the summary of order to the customer.
3. Create interactions and collect feedback from customers:Many times business owners choose to create marketing plans by organizing various promotions or introducing new products. It can be tiring to send and push those messages to their large number of customers, but Kaojao can keep your customers informed by broadcasting your message to the store’s sales channels.You can set text or image along with the date/time you want to broadcast your message. Whether it’s a new products, discounted products, promotions only for old / new customers, it’s super simple and easy to let everyone know.
In addition, stores can also collect customer feedback as well. You can create and send quizzes and survey to ask for opinions or feedback in Messenger, such as customer satisfaction questionnaire or even explore needs or create forms to get information from customers.You can also have activity campaigns such as answer this questionnaire to receive a 10% discount, etc.
4. Direct Ads with Custom Audience Feature : It is undeniable that advertisements make a business more visible and reaches more people .
Online sellers that are on Kaojao can use the custom audience feature to create Custom Audience audiences and target their ads further by defining and retargetting the target audience from the customers who have sent slips via inbox, comments and message with keywords.
5. Secret feature! Follow competitors’ pages to know what competitors are doing and what is trending right now with any type of product or post. You can track the post and comments that are popular with competitors to develop and strategize your page.
All these features discussed above are from Kaojao , your all in one back office system.
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For more information, find us on the following channels
hello@kaojao.com
Tel. 02-026-6588 (Mon-Fri 10.00 – 18.00)